Client Success Stories

Real People, Real Results

Lisa Finlan

Kind friendly service!

Alexys Jackson

As a first time homebuyer, I can say with confidence I could not have done it without the help from Steve at TL&H. After many calls to many insurance companies looking for home owners insurance, I wanted to give up. TL&H was recommended to me and from the first call I knew I was in good hands. Steve was patient, kind, very knowledgeable, and thorough. Not only did he put in the work to give me multiple options but he also explained the differences between them all in a way I could understand, and then helped me decide which was best for us. He answered all of my questions, no matter how small or stupid, with ease, and he made sure I understood the answer. Insurance can be confusing and frustrating, but Steve at TL&H made it simple and easy. I will always recommend!

Mike Schaefer

Awesome customer service, great products and a pleasure to work with.

Scott Lindbert

Great customer Service highly recommend!

Pat Barron

Our company has worked with Taylor Lord And Hughes for many years. The staff are very knowledgeable, polite and quick to respond. I would recommend them for any of your insurance needs.

Robin Slaga

My home was vandalized over the summer and Taylor Lord and Hughes made my experience so easy, and Steve Braun went above and beyond with help getting my claim processed, so I could have my home repaired and restored back to normal. Would definitely recommend, everyone I have spoken to has been friendly, professional, supportive and knowledgeable.

Scott Denome

No one likes dealing with insurance, but the people at Taylor, Lord and Hughes always make thing easy! Thanks again!

Tiffany Poupore

I have worked with a few of the ladies here at TL&H Agency and they all have been very helpful! Their knowledge of products and the customer service they provide is above and beyond. Our commercial and personal lines agents are Jolee Hughes-Nummela and Deanna Packer and our health insurance agent is Meghan Richer. They are very great agents! :)

Peg Lippens

I have had a great experience with Taylor, Lord $ Hughes. When I have questions, they get back to me quickly. Always there to help. Meghan is amazing!

Barbara Buckland

Always very friendly and never have to ask a second time if we have an issue. Response quickly if they don’t have the answer when I contact them.

Sandra Brunette

I've been a client of Taylor Lord and Hughes for several years. The entire staff there has always been a quick phone call away to help with any questions or concerns I may have. It's wonderful working with a business that considers you a priority every day.

Jamie Beaver

Jolie has been a pleasure to work with. Always responsive in a timely manor and is thorough in answering any questions.

Jay Thomas

Quality service from a friendly staff for all our insurance needs. We (along with our grown children who reside in Illinois) have our home owners & auto insurance here. Staff is courteous & helpful. We feel safe knowing if we ever need to file a claim that they are truly there to help. Staff is great about looking at different insurance providers for best cost for for our needs. It’s great dealing with real people you know & trust! Best insurance group we’ve done business with. Awesome agency to work with

Rich Mortl

My experience with Taylor Lord & Hughes Insurance, since moving back to Escanaba 2 years ago, has been 2nd to none. Our agent, Steve Braun, has always been there promptly and courteously to answer any questions, no matter the time of day. It’s nice working with one company to take care of all our insurance needs. Thank you Steve!

Dave Harris

I have been doing business there for years .Very professional, friendly and always available for anything I need.

Tricha Feldman

Very Good Service Very helpful and gets back to us quickly

Dylan J. Bloniarz

Sidney is fast and easy to work with! She’ll always find the best insurance deal for you!

Ellwood LaFleur

Always prompt, expert service whenever required. Would never consider switching agencies. The job is always done right!

Colleen Pasco

I have had insurance through Taylor, Lord & Hughes for more than 30 years. I appreciate their attention to detail and assistance in finding the best coverage for my insurance needs.

Danielle Artley

Excellent customer service from everyone at this agency!

Todd Beauchamp

Smart,experienced,polite, excellent choice!

Nikki Towns

The level of customer service I receive from Taylor, Lord & Hughes Inc is superb! All phone calls and e-mails are returned with friendly responses in less than 24 hours. The past 2 times I called I had amazing experiences where the person answering the phone knew who I was and the answer to my question before I even asked. I am not sure what kind of magic happens around there but please keep it up!

Making Memories with Michigan Mills

Very nice and helpful 👍

Rick Carey

Had wind damage and they were excellent in getting adjuster out and within a week had insurance check in my hand. Exceptional service.

Melissa Corwin

Great ins and customer service.

Don Bruder

Always great rates and they look for best deals

Chrisandra Sveen

Good service dispite it being an unscheduled walk in on my part.

Michael Corwin

They go out of there way to help.

Lindsey Stearns

Highly recommend Taylor, Lord & Hughes! The staff is always kind, friendly and efficient. Nothing but good experiences with this team. Thank you!

Jay Co

Good

Daniel Sloop

Great insurance company to go through. A month before my insurance renewed they gave me a call and told me that they could save me on insurance. Sure enough I went in and signed a paper and saved $200 a year on my car and homeowner insurance.

Joe Skellenger

Awesome service and support! I have been a customer for more than 9 years and any claims have been handled quickly and without issue. We insure everything with T.L.H including business, home, auto and I'm continually impressed by how many times this firm has actually SAVED us money on our premiums!

Terry Packer

I always receive a high level of service and appreciate the warm welcome I get from all of the smiling faces every time I go there.

Ryan Nummela

great hometown service and will go the extra mile to help you find the best policy for you.

Christine Dowdy

When my previous car insurance spiked over 30% this year, Dustin was able to quickly get me quotes to cut down on the cost of keeping my car on the road. I had all kinds of what if scenarios between keeping my truck or not and analyzing different coverage levels. Dustin was extremely quick and helpful in organizing all the information and getting me my options so I could change over before my coverages lapsed.

Wendy Pepin

Always helpful and able to answer any question or issue I throw at them. I appreciate their professionalism and help.

Brent D

Deanna is very helpful, informative and I can see she strives to give me a fair rate.

Jonathan Groleau

When I need answers regarding an insurance problem I've always had a timely response. Communication, professionalism, has been my experience. Keep up the good work.

Randy Erickson

Meghan did a great job answering all of my questions, and set me up with a plan that fit our needs. After bad experiences with another provider, it was a breath of fresh air to finally get questions answered that I had been asking someone else for years, and either never got answered, or they didn't listen to what my needs actually were. Thank you!

Nick Leonard

Meagan Ritchie go's above and beyond to find you the plan that fits your needs the most. Very nice office too, they got comfy chairs haha

Dianna Seymour

Friendly- makes me life easier by taking payments by phone, quick responses and using technology.

Dr. Melissa Vandermissen

Thanks to Jolee and Justin who both went above and beyond with our entire experience. My husband and I switched over all of our insurance policies and it was an easy and seamless transition. We now feel like we have appropriate coverage and no complaints at all.

Kyra Hopson

So I absolutely love this company, they have some of the best rates of anyone around!

Nicholas Wandahsega

I been with this insurance company for almost a year now and they have found me the cheapest and best deal to get my vehicles on the road without any means to gain money from me. The staff is courteous and friendly. I've had a lot of questions about my policies and they were happy to oblige. I would recommend this company to family and friends.